Privacy Policy

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The More You Know Autism Services Ltd

Last Updated: June 2026

Introduction:

The More You Know Autism Services Ltd is committed to protecting your privacy and handling your personal information lawfully, fairly and transparently.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under UK data protection law.

Contact us:

The More You Know Autism Services Ltd

Email: hello@themoreyouknow.org.uk

Telephone: 01772 920209

Website: www.themoreyouknow.org.uk

Information we collect:

When you contact us through our website, email or telephone, we may collect:

• Your name
• Email address
• Telephone number
• Information you choose to include in your enquiry

If you go on to access our services, we may collect additional information that is necessary to provide autism assessment, consultation or support services.

How we use your information:

We use personal information to:

• Respond to enquiries
• Arrange appointments and consultations
• Deliver autism assessment and support services
• Maintain service records
• Meet safeguarding responsibilities
• Comply with legal and regulatory requirements
• Improve our website and services

Lawful basis for processing:

We process personal information where:

• You have provided consent
• Processing is necessary to provide services you have requested
• Processing is necessary to comply with legal obligations
• Processing is necessary to protect individuals from harm
• Processing is necessary for our legitimate interests in operating and improving our services

Where we process health-related information, we do so in accordance with UK GDPR requirements relating to special category data.

Sharing information:

We do not sell personal information.

Information will only be shared where:

• You have given permission
• It is necessary to provide services
• There is a safeguarding concern
• We are required to do so by law

Data Security:

We take appropriate technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure.

Access to personal information is limited to authorised staff who require it to carry out their duties.

Data Retention:

We keep personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes and maintain appropriate records.

Retention periods may vary depending on the type of service provided.

Website Cookies:

Our website uses cookies and similar technologies to help us understand website usage and improve user experience.

You can choose whether to accept non-essential cookies through our website cookie banner.

Your Rights:

Under UK data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Restrict or object to processing in certain circumstances
• Withdraw consent where consent is relied upon
• Complain about how your information is handled

Data Protection Complaints:

If you have concerns about how we collect, use, store or share your personal information, please contact us at:

hello@themoreyouknow.org.uk

We will acknowledge your complaint within 5 working days and aim to provide a full response within 30 calendar days.

If you remain dissatisfied, you have the right to raise your concerns with the Information Commissioner's Office (ICO):

www.ico.org.uk

Telephone: 0303 123 1113

Changes to this policy:

We may update this Privacy Policy from time to time. The latest version will always be available on our website.